Frequently Asked Questions
Tour de Cure General Information
What is Tour de Cure? Tour de Cure is the American Diabetes Association's signature fundraising cycling event. With strong support from the corporate and family teams, this event raises over $23 million to find a cure for diabetes and to support our mission.
How can I participate in Tour de Cure? You can form a team, participate as an individual rider or as a member of a team. Take your first step and register today.
What is involved in participating in Tour de Cure? Participants register and recruit friends or co-workers to ride and raise money. The day of the event is a chance to ride and to celebrate the fundraising accomplishments of our teams and individual participants as well as an opportunity to promote awareness about diabetes and the American Diabetes Association.
Do I have to raise money? There is a minimum fundraising requirement of $200* per person in order to participate as a rider in the Tour de Cure. As a reward, thank you gifts can be selected by riders who raise $250 or more, and we offer additional incentives to individual riders and teams who go above and beyond with their fundraising! (*fundraising minimum varies by event location).
How are the funds raised by Tour de Cure used? Your donations fund research for a cure, information to help prevent diabetes, advocacy for those affected by diabetes and public awareness activities.
Do you need to be an avid cyclist with group riding experience to participate? No. The Tour de Cure welcomes participants of all skill levels and we have routes that will be perfect just for you! Each Tour de Cure event typically has three or four different route distances to choose from: a short, easy cruise or a more lengthy and challenging route. We suggest training for whatever route you choose. You can find additional training resources by clicking here.
Can friends and family participate in the Finish Line festivities? Friends and family members are welcome at the post-ride party, though you will want to check with your local Tour staff and ask if they will have to pay any extra fees for parking or food. Family and friends are definitely encouraged to cheer for you at the finish line and volunteer at the event!
Can I bring my own personal SAG (Support and Gear vehicles)? Personal SAGs are not permitted on the route. However, if you would like to volunteer to drive a SAG available to all riders, please contact your local Tour staff.
What if it rains? We ride rain or shine! Pack rain gear just in case and don't let a little water stop you in the fight against diabetes! Check your local webpage for updates in case of severe thunderstorms that could delay or cancel the routes.
How many people form a team? We prefer each team to include five or more individuals, but you can have a team with two or more people.
Can my child participate and ride with me? Yes, if there is an appropriate family route on the Tour you choose. If so, you or an appointed guardian must remain with the minor rider at all times. If pedaling, the minor is responsible for turning in the $200* minimum and is also required to wear a helmet while riding. Children in trailers or bike carriers do not have to raise the minimum but will need to have a completed waiver. Check with your local Tour staff to see if they have any special circumstances for children who want to participate.
Is my information secure? Convio has made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. They have also installed an encryption engine on our database server so your data is securely stored.
How is my credit card information handled? Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.
What is a Personal Page? A personal page is an online promotional tool for your use when asking your friends and family to join your team or support you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Tour Center. You will be able to customize images, text and the style/color layout of the page.
I have a personal page created for me? Do I have to change it? Once you sign up for an event online a personal page will be created for you. You don't have to change it but a compelling personal page attracts and engages supporters. While you can spread the word using our standard email solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage. We strongly encourage our riders to personalize their pages as it usually results in higher fundraising results!
I forgot my Username and Password. Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password. If you still have problems, please contact us for help.
How do I change my Username and/or Password? First, login to your Tour Center using your username and password. Once logged in you will see a link in the menu on the right-hand side of the page called "Update My Information". Once in your profile, you will be able to change your contact information, email address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
How do I change my personal fundraising goal? First, you will need to login to your Tour Center. Just below the "Your Fundraising Progress" bar is where you can modify your personal fundraising goal. Simply click "change" next to MY GOAL and enter your new goal and submit the changes.
How do I change my team name or team type? Only the team captain has the ability to change the team information. The team captain will need to login to his/her Tour Center and click the "My Team Info" button on the top right.
How do I change my team goal? Only the team captain has the ability to change the team goal. The team captain will need to login to his/her Tour Center and click on "My Progress" and then click on "Team" on the right-hand side. From there click on "change" next to TEAM GOAL. Enter your new goal and hit "Submit".
How do I join a team after I registered as an individual? You can't change your individual registration to a team member registration, we have to do it for you. Please contact your local Tour staff or send an email through our Contact page with the name of the team you want to join.
How can I see who has donated to me? Login to your Tour Center and click the "My Progress" icon. This will allow you to view your donor list and any amounts donated.
How can I see who is on my team? Login to your Tour Center and click the "My Progress" icon and then click on "Team" located in the menu on the right-hand side. This will allow you to view your team roster and the amounts raised by each team member.
What is the difference between making my personal page private or public? By default, a personal page is Public, meaning your name will appear in the participant search list. Anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list. Only people you personally invite (know your personal page URL) will be able to support you.
How do I unsubscribe from email? Towards the bottom of each email message there is a link stating, "Click Here to Unsubscribe." Click this link and follow the instructions given to unsubscribe.
How can I get cash/checks to show up in my ONLINE Gifts Summary? First, login to the site using your user name and password. Click on "My Tour Center" and choose your event.Click on "Progress". Click on the "Enter Cash/Check Donations" text in the menu on the right. Enter the information and be sure to click "Add" or "Save and Add Another".
Where can I find a receipt I can print and give my donors who give me a small cash donation? If you need to give a receipt for a small cash donation, please print, cut and fill out one of the receipts in this downloadable document (Adobe PDF file).
Why doesn't the money I turned in on the Day of the Event show up online? The money you send into the ADA office or turn in on the day of the event does not automatically show up on your website. You have to enter cash/checks online yourself (see item #1 of Offline Fundraising) for them to show on your personal website even though they will show up in the ADA records and will be accurately counted for your thank you gift.